Why can't I access a database from off campus?

Answer

If you cannot access one of the library's databases from off campus, try the suggestions below:

  • What database are you trying to access and where is the link?
    Access Library databases through the Library's A-Z list. If it's not the same link that is on the library website, you will not be able to login.
  • What credentials are you entering?
    Our proxy server asks for your Drew username and password, the same information you use to login to Treehouse or Moodle.
  • Clear your browser cache.
    • Hitting the F5 button on your keyboard will do this in many browsers.
    • If F5 doesn't work, go HERE for other options.
  • Restart your computer.
  • Browser choice: If you are using Safari, please try using Chrome or Firefox.
  • Enable Cookies from:  drew.edu  or  ezproxy.drew.edu
  • Network Security Settings: The security settings of your home or work network may interfere with your ability to login to library databases.  Try testing database access from a network from which you have been able to access the library's databases before.
    • If you are at work, don't be surprised if your employer's network administrators have blocked the ability to navigate to webpages via a proxy server like the one the library uses to authenticate users.
  • Spyware:  Check your computer for spyware, it can interfere with your ability to login to databases.
  • Did you save a link to an article? Try locating the article again through the library website.  The link you saved might not have contained a prompt to log in to our subscriptions.

If the problem persists after trying the suggestions above, please contact the Library at email: reference@drew.edu.

  • Last Updated May 25, 2022
  • Views 78
  • Answered By Margery Ashmun

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