Why can't I access a database from off campus?
Answer
If you cannot access one of the library's databases from off campus, try the suggestions below:
- What database are you trying to access and where is the link?
Access Library databases through the Library's A-Z list. If it's not the same link that is on the library website, you will not be able to login. - What credentials are you entering?
Our proxy server asks for your Drew username and password, the same information you use to login to Treehouse or Moodle. - Clear your browser cache.
- Hitting the F5 button on your keyboard will do this in many browsers.
- If F5 doesn't work, go HERE for other options.
- Restart your computer.
- Browser choice: If you are using Safari, please try using Chrome or Firefox.
- Enable Cookies from: drew.edu or ezproxy.drew.edu
- Network Security Settings: The security settings of your home or work network may interfere with your ability to login to library databases. Try testing database access from a network from which you have been able to access the library's databases before.
- If you are at work, don't be surprised if your employer's network administrators have blocked the ability to navigate to webpages via a proxy server like the one the library uses to authenticate users.
- Spyware: Check your computer for spyware, it can interfere with your ability to login to databases.
- Did you save a link to an article? Try locating the article again through the library website. The link you saved might not have contained a prompt to log in to our subscriptions.
If the problem persists after trying the suggestions above, please contact the Library at email: reference@drew.edu.