Why can't I access a database from off campus?
Answer
If you cannot access one of the library's databases from off campus, try the suggestions below:
- What database are you trying to access and where is the link?
If it's not the same link that is on the library website, you will not be able to login. Get access to the database through the A-Z list on the Library webpage. - What credentials are you entering?
Our proxy server asks for your Drew username and password, the same information you use to login to Moodle. - Clear your browser cache.
- Hitting the f5 button on your keyboard will do this in many browsers.
- Refreshyourcache.com: If f5 doesn't work, instructions can be found online here.
- Restart your computer.
- Safari: If you are using Safari, please try another browser like Chrome or Firefox. Safari seems problematic for our systems.
- Enable Cookies from: drew.edu or ezproxy.drew.edu
- Network Security Settings: The security settings of your home or work network may interfere with your ability to login to library databases. Drew's Help Desk suggests testing database access from a network from which you have been able to access the library's databases before.
- Spyware: Check your computer for spyware, it can interfere with your ability to login to databases.
- Did you save a link to an article? Try locating the article again through the library website. Find and copy the article's "permalink," not the link in the browser's url. The link you saved originally might not have contained a prompt to log in to the Library's subscribed content.
If the problem persists after trying the suggestions above, please contact the Library at email: reference@drew.edu and we will try to fix the issue.